Refund & Exchange Process

We will provide a full refund / exchange subject to;

• Your product is fautly and the fault can be confirmed by us upon returning the handset.
• Free from any physical and liquid damage.
• Not of acceptable quality
• Is different from the original description or
• Is different from the sample shown to you.

Please Note: We reserve the right to send the faulty product to the manufacturer / supplier or distributor for further assessment prior to providing any refund or exchange.

We reserve the right to not refund or exchange the product if;

• If you simply change your mind.
• Unable to provide a valid proof of purchase
• Discover the item is cheaper elsewhere (Online or in grey market)
• Cause physically damage including water / moisture damage to your product voids your warranty