• All brand new phones come with standard 12 to 24 manufacturer’s warranty which is covered for mechanical fault under warranty. Please refer to the descriptions of each phone for warranty terms.
  • Any phone returned to us must be returned with complete packaging kit for faster turnaround of your faulty device.
  • Any physical or liquid ingress damage voids the phone warranty.
  • While returning the phone back to the manufacturer or to us, please ensure the phone is packed with secure packaging as any damage to the phone while in transit or if gone missing will not be our liability.
  • Unless stated elsewhere, all our pre-owned Mobile Phones and Tablets come with 6 months standard warranty.
  • Pre-Owned phones are opened and may come with generic box. They offer the best blend of cost and quality and can be sourced from worldwide markets.
  • Please contact us immediately in the event of your phone being faulty or dead on arrival for immediate help.
  • All Pre-Owned phones needs to be sent to us at below address;
    Attn: Warranty Repair
    Cellpoint Mirrabooka
    Shop 72 The Square Mirrabooka
    43 Yirrigan Drive
    Mirrabooka 6061 WA
  • All Brand new phones normally can be sent directly to the manufacturers. Please see below details on contacting the manufacturers. Alternatively you are more than welcome to send any warranty claims to us as well;
Brand Name Warranty Period Manufacturer Contact Info
Samsung 24 months http://samsung.smartservice.mobi/ or 1300 362 603
Oppo 24 months https://support.oppocare.com.au/sendInIntro or 1300 006 776
Vivo 24 months https://support.oppocare.com.au/sendInIntro or 1300 006 776
Realme 24 months https://support.oppocare.com.au/sendInIntro or 1300 006 776
Huawei 12-24 months http://experience.huawei.net.au/send-in-service/ or 1300 482 934
Apple 12-24 months 1300 321 456 or Contact us
Aspera 24 months http://service.asperamobile.com/service/ or 02 4949 3030
Konka 24 months 02 4949 3030 or Contact us
ZTE 24 months https://www.telstra.com.au/mobile-phones/mobile-faults-self-service or 1300 789 475