Refund & Exchange Process
We will provide a full refund / exchange subject to;
- Your product is fautly and the fault can be confirmed by us upon returning the handset.
- Free from any physical and liquid damage.
- Not of acceptable quality
- Is different from the original description or
- Is different from the sample shown to you.
Please Note: We reserve the right to send the faulty product to the manufacturer / supplier or distributor for further assessment prior to providing any refund or exchange.
We reserve the right to not refund or exchange the product if;
- If you simply change your mind.
- Unable to provide a valid proof of purchase
- Discover the item is cheaper elsewhere (Online or in grey market)
- Cause physically damage including water / moisture damage to your product voids your warranty